At novacell.shop, we are committed to providing high-quality products and a smooth shopping experience. To ensure customer satisfaction, we offer a clear and fair return and refund policy as outlined below.
1. 7-Day Return & Exchange (No Reason Required)
We support 7-day no-reason returns or exchanges under the following conditions:
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The product has no quality issues.
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The product is unused and remains in original condition.
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Packaging, accessories, manuals, and gifts are complete and intact.
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The product does not affect secondary sales.
Customers may choose either:
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Return for a full refund, or
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Exchange for another product
Please contact our support team within 7 days after receiving the item, and provide your order number and reason for return.
2. Returns & Exchanges Due to Quality Issues
If the product has manufacturing defects or functional problems, we provide:
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Free return
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Free replacement
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Or a full refund
Quality issues include (but are not limited to):
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Product not powering on
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Serious functional defects
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Wrong item sent
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Missing major components
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Device cannot operate normally
We may request a short video or photos for confirmation.
Once verified, we will process your refund or exchange immediately.
3. Items Not Eligible for Return
Returns or exchanges may not be accepted if:
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The product shows signs of use
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Packaging is severely damaged or missing
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Accessories or gifts are missing
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Unauthorized repairs or modifications
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Damage caused by improper operation
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Exceeded the 7-day window for non-quality returns
4. Return Process
Step 1 — Contact Us
Email: support@novacell.shop
Provide:
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Order number
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Reason for return
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Photo or video evidence (if quality issue)
Step 2 — Receive Return Authorization
We will provide the return address and instructions.
Step 3 — Send Back the Product
For:
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Quality issues → return shipping is free
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No-reason returns → customer covers return shipping
Step 4 — Refund or Replacement
After we receive and inspect the returned product:
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Refunds will be processed to the original payment method
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Exchanges will be shipped within 1–3 business days
Refunds typically take 3–7 business days depending on the payment provider.
5. Order Cancellation
Orders can be canceled before shipment.
If the product has already been shipped, please follow the return procedure after receiving the package.
6. Contact Us
If you have any questions, please contact us:
📧 Email: support@novacell.shop
🌐 Website: novacell.shop
We will respond within 24 hours.
